• What if I supply my own garments?

The customer’s garments (or other articles) are accepted on the strict understanding that Print Monkey Ink will not accept any liability whatsoever for any misprints, stains, and damage to the customer supplied garments. Print Monkey Ink's printing process and other decorating techniques, such as screen printing and embroidery, involve high heat and other treatments that may impact the quality of the decoration and the item to be decorated. In addition, there is some risk that printer and human errors will occur. All garments are left entirely at the customer’s own risk.

If you supply the garment (or other articles) and there is a problem, we do not replace your item nor reimburse you for the item’s value. Your damaged piece will be returned to you with an apology. This is why we prefer to work on garments from our suppliers that Print Monkey Ink knows will work for your needs and may be easily replaced should a production error occur.

If your order is to print on multiple units of the same fabrication/brand, we HIGHLY recommend that we print 1 unit for you first, and that you test wash the garment before we proceed with the balance of your order. We do not replace or reimburse customer-owned garments that fade after being washed.

When presenting your own garments for decoration, you will be required to sign a waiver indicating your acceptance of these terms before we will decorate them.

• How much will my order cost?

Order pricing depends on many factors; such as how many colors you want your artwork to be, how many pieces you order, whether you want a basic or premium tee, sizing, and whether or not you need it rushed. For example, a simple, one-color T shirt can cost anywhere from $7 to $15 per shirt. Promotional products vary by product and quantity and usually have a set up fee of anywhere from $50-$100 so the more you purchase, the lower the unit cost becomes.

• How long is the turnaround time?

We are rapidly expanding and pride ourselves with quick turnaround. It generally takes two weeks from the time we receive artwork approval and sizes needed. We also offer rush order printing for an additional cost.

• Do I need my own artwork?

No, you do not need your own artwork! Our in-house design team is here to help you create an awesome and effective design for your organization. Our design services are completely free with your order, but is available for purchase on it’s own as well.

• Do you have order minimums?

We do not have minimum order quantities on apparel but we do strongly recommend ordering at least 10 pieces in order to save money. Each custom design requires a screen to be burned so if the screen costs $5 and one shirt costs $10, the total is $15. If you order 10 shirts, the screen still costs only $5 but is distributed among the 10 shirts making the cost per shirt $10.50, saving you $4.50 a shirt. These are all example numbers, not actual pricing. Promotional product minimums vary by product.

• Do you do embroidery?

Yes! Embroidery starts at $8 per piece with a $35 digitizing fee.